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FAQ

Do you have electric car chargers?

Yes, we have six Tesla super chargers in the general parking lot (the bar and restaurant parking lot).

There is a universal connection for slower charging in the hotel guest parking. You will need to book a slot to guarantee availability upon arrival.

 

How do I get to Landa?

From the A-1 Madrid-Irun highway, exit km. 234 coming from Madrid, and from Valladolid/Vitoria/Burgos/Logroño highway exit 234-235, the service area.

You can find us on Google Maps, Maps and other official GPS.

 

Can I choose a particular room?

All rooms at Landa are unique and that makes the hotel an incredibly special place. Many guests already have their favorite, because of the light, the style, the color, the orientation, the proximity to the pool...

We always strive to tailor the reservation to fit your needs. Therefore, we encourage you to book directly with us to host you in your preferred room.

We will confirm with you prior to your arrival whether your preferred room is available. In any case, we also encourage you to discover a different room each time you come to see us...

 

What is included in the price of the room?

The price includes access to all areas of Landa, including of course the pool and the full kit (bathrobe, towel and slippers). You may purchase swimsuits for men and women.

Breakfast is not included in the price.

How many people stay in each room?

Landa allows a maximum of three people in some rooms, with the possibility of communicating them. Check conditions and availability with us.

In case of needing two cribs, you can only book a suite.

 

Where do I park to get to the hotel reception?

As you enter Landa, turn left in the first 20 meters, before the tower and the square. Press the button on the iron column next to the hedge to contact us.

We will come out to greet you, unload your luggage and accompany you inside, while our staff parks the vehicle in the indoor or outdoor garage, depending on the criteria set for that day. Both parking garages are for the exclusive use of guests staying at the hotel.

Or you can call us a few minutes before your arrival, and we will be waiting for you.

 

Can I stay with my pet?

Dogs are welcome at Landa, subject to prior consultation with the hotel reception, and confirmation for the requested date/s and acceptance of the conditions set.

The maximum weight allowed is around 20 kg and one dog per room.

Accommodation is subject to a supplement of €70 per night.

If you have any specific questions about the terms you can contact us to make the stay pleasant for everyone.

 

How can I get a table for lunch or dinner at the restaurant?

You can contact us before your arrival at the hotel by phone or email at rv@landa.as, if we have not done so previously. It is advisable to let us know beforehand, as certain days or times are more complicated without prior notice. However, you can always let us know at the hotel reception and we will inform you of opening times and table availability.

 

Is room service available?

Definitely. Make your order with the hotel reception and we will share with you the restaurant menu at that time as well as the bar menu available for room service, both with a supplement on the regular price.

 

About the pool... Do I have to book a slot to use the pool? Is it heated?

The pool is the great creative folly of Landa. Designed in the 1960s and built stone by stone, including the iron-stained glass window, all by local craftsmen.

It is more than a SPA...

Massages can be booked upon request; they are offered in your room. Please let us know if you would like information about the rates.

You do not need to book a specific slot to access the pool, but we do inform you of the available hours and conditions of use so that all guests can have a pleasant, quiet time.

The swimming pool is open from 8 am to 10 pm every day. The temperature is 24 ºC

The outdoors pool is open from June to October approximately, under the same schedule.

However, the usual schedule of both pools may be modified for private events organized by Landa.

If you book your stay with us, we will inform you before your arrival of the modified schedule for the relevant dates, if need be.

Children under 16 years old can use the pool from 9 am to 10 am and from 2 pm to 5 pm. We do not allow recreational items out of respect for the rest of the guests and their peace of mind.

 

Do you offer laundry/ironing service?

Of course, please ask at the hotel reception for schedules to leave your garments with us.

You will find information about prices, garments and types of service in your room.

 

Is smoking allowed?

Landa is a non-smoking hotel.

Smoking is not allowed anywhere inside the property, with the exception of the bar’s terrace and the restaurant terrace. This means that smoking is not allowed in the rooms, restaurant, bar, lounges, meeting rooms, pool or pool areas.

In case of non-compliance with this rule, the hotel reserves the right to apply a surcharge of €190, VAT included.

The hotel has rooms with outdoor space (terrace or balcony) for smokers. They can be requested beforehand and will be confirmed based on availability. You can also check before your arrival just in case we can make the change.

 

What is the check-in and check-out schedule?

Check in time is from 14.00 h we have no end time for check in we have 24h reception.

If your room is ready, we will give you the key. Otherwise, we invite you to leave your luggage with us and enjoy Landa: an aperitif at the bar, swimming in the pool or strolling in the gardens. If you want to go to town, leave us your cell phone number and we will be happy to contact you as soon as your room is cleaned, inspected and ready for your stay.

You can request a late check out and we will confirm if it is possible (we always try). Late check out until 13.30h entails a €30 surcharge and late-late check out, until 17.30, has a €60 surcharge, VAT included in both cases.

 

I have heard a lot about the Landa Breakfast, what is it?

Breakfast is served every day, and you can have it in the glass porch in front of the gazebo square, in your room or by the pool, after having checked and confirmed the schedule with the reception desk.

Please do get in touch with us if you are intolerant to some food or you wish a special dish, so that we can meet your needs.

 

Do you organize events at the hotel?

At Landa we organize everything for everyone. From a corporate retreat of a few days (and almost without leaving Landa), to a banquet, a brunch by the pool, a party in the gazebo with orchestra...

To know more (and then more) about the possibilities that Landa offers, please contact sh@landa.as.

 

Is it possible to use the pool exclusively?

Yes it is possible. You will be informed of the terms and availability in advance. For more information, please contact sh@landa.as.

 

Is it possible to book all of Landa?

Yes, the whole hotel can be booked for a private event, please contact sh@landa.as for more information.

 

Can I cancel my hotel reservation?

Yes, up to 48 hours beforehand, free of charge. In case of cancellation with less notice, 100% of the first night will be charged. This condition may vary on holidays or weekends. You will be informed with the confirmation of your reservation.

In case of late cancellation, and with the cancellation charge made, you may move your reservation to a new date after checking availability at rv@landa.as and having the confirmation of the hotel reception.

You may book a new date in the 90 days following the initial date of the reservation. You may not change it again in case of a new cancellation or modification request.

 

SHOP

How many days does it take for orders to arrive?

Normally two days from the time the order is placed, prepared and shipped (one travel day approximately).

All of Landa's baked goods and classic savory recipes are prepared on the spot and made to order.

Therefore, we advise you to place your order two or three days in advance of your desired date.

 

Are orders to the Canary Islands / abroad accepted or deliveries are limited to the Iberian Peninsula?

Unfortunately, we can only ship to the Balearic Islands and the Iberian peninsula. For delivery to the Canary Islands or abroad you can contact us to find a solution.

 

What is the recommended date to consume the products?

You can find this information or an approximate estimate in the shop section, under the detailed product information.

 

Can black pudding be frozen? Yes, up to six months. Before selling them, we cook them for safety.

 

Are there assortments of products for sale? We do not have assortments. You may shop for as many products as you would like, but each product is prepared individually in a custom-made box.

 

What are the sizes of the products?

You can check the weights and sizes in the shop section, under the detailed product information.

 

Do you have gluten-free products?

You can check the details of each product in the shop section. For example, yemas, nougat and cocadas are gluten-free products.

Black pudding and other savory products are also gluten-free.

 

What chocolate products are available? 

Chocolate financiers are a classic at Landa. We serve them at snacks and as mignardises at dinners or private parties. They are made with Valrhona chocolate.

 

What colors and sizes are Landa bags sold in? 

The colors change according to the season and the format is always the same. You can find detailed information in the shop section.

 

Can I Bizum payments?

Yes, and you may also use Paypal or credit card.

 

Is there a minimum purchase for free shipping cost?

Yes, the mininum purchase is 50 euros.

 

Do you sell the baskets you use at the store and elsewhere in Landa?

We would love to, but they are very specific products, a handmade relic of the past. We use them because they are part of the Landa brand, part of the way we do things in this madhouse.

 

May I have some indications to prepare Landa’s black pudding or stews at home?

You can contact our team at tienda@landa.as and they will tell you step by step how to do it.